When troubleshooting it is quite common to get the mac address of the host, server or network equipment for a variety of reasons.
For example, many syslog messages or logs may refer to mac addresses depending on what the error is. If you are working from the switch, you more than likely need to know the mac address if you need to figure out which port the target is for your monitor or span command. And of course if you are using a protocol analyzer, you should always capture with a mac address, when possible.

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