Vendor Profile - Since 1990, WildPackets has been developing network and application analysis solutions that enable organizations of all sizes to analyze, troubleshoot, optimize, and secure their wired and wireless networks. WildPackets products are sold in over 60 countries through a broad network of channel and strategic partners. WildPackets has amassed more than 6,000 customers and its products are sold in over 60 countries in all industrial sectors. Customers include Safeway, Boeing, Siemens, AT&T, Motorola and over 80% of the Fortune 1000. Strategic partners include Aruba, Atheros, Cisco, Avaya, Intel and Telchemy.
July 17, 2008
Wireless Roaming Analysis – Not A Walk In The Park (by Jay Botelho)
Wireless networking is no longer a technology, it’s a platform. From mobile data access to VoFi (voice over WiFi), the wireless network is being required to provide multiple services, with unique and often divergent demands. The one common denominator in these services is mobility. Access points are stationary - users are not. Users roam from one AP to another, with the expectation that services will continue seamlessly. But what happens when they don’t?
Wireless roaming analysis is a tricky task. If the wireless deployment is well designed, users are roaming not only from one AP to another but from one channel to another, with absolutely no indication given to the user. This can even happen when the user is stationary – a busy AP knocks the user off so the wireless client associates with another AP on another channel. The only clue the user receives is when sensitive applications, like VPN access or Microsoft Outlook, suddenly disconnect from the network. The user calls the helpdesk, and you must take that “walk in the park” to try to figure out what went wrong.
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March 11, 2008
Troubleshooting SAP User Satisfaction Problems (by Matthias Lichtenegger)
If you’re a network engineer in an organization that runs SAP, you’re probably familiar with the challenge of troubleshooting SAP networking problems. A typical scenario goes like this. End users of a SAP application complain about poor application performance. The SAP BASIS Administrator and Database Administrator report that the SAP applications themselves are performing correctly. They suggest that the real problem lies with the network. They ask you to troubleshoot the problem.
But is the network really the problem? How can you tell? Without in-depth SAP expertise and tools, how can you accurately diagnose a SAP application performance problem? This problem isn’t confined to SAP applications. Whether the application is SAP, Oracle, VoIP, or some other type of application, it’s often difficult to determine whether the application or the network is ultimately responsible for poor quality of service. Even seemingly straightforward metrics such as server response times can be deceptive. In the context of user tasks and application transactions, a slow server may not turn out to be the critical factor affecting a user’s experience.
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February 26, 2008
CC Communications on WildPackets
“In order to better serve our community members, we needed a tool that could serve as an extra set of eyes. OmniPeek does exactly that. The product delves deep into the network and allows us to monitor all that is taking place.”-- Gene Ponce, Network Administrator, CC Communications
Customer Profile - CC Communications is deeply rooted in the history of Churchill County, Nevada. Since 1889 they have been serving Churchill County, first as the local telegraph company, then as the local telephone company and today as a full service state-of-the-art telecommunications provider. With an experienced staff of nearly 110 employees, CC Communications serves the residents and businesses of Churchill County with local and long distance telephone service, cellular and wireless services, Internet access including dial-up, and Broadband High-Speed and Digital Television.
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January 22, 2008
DaVita on WildPackets
“With the OmniPeek console and OmniEngine, we can have multiple users go in there and do multiple captures, so there’s more flexibility ... OmniPeek is a lot better at finding problems as they happen.”-- Mr. Lin, Network Manager, DaVita
Customer Profile - DaVita Inc., a FORTUNE 500(R) company, is a leading provider of dialysis services in the United States, providing dialysis services for patients with chronic kidney failure and end stage renal disease. DaVita manages over 1,300 outpatient facilities and acute units in over 700 hospitals located in 43 states and the District of Columbia, serving more than 103,000 patients.
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December 14, 2007
Network Forensics & Human Resource Compliance (by David Strom)
Author Profile - David Strom is the former editor in chief of Tom’s Hardware and Network Computing, the author of two computer books and thousands of magazine articles on Internet security, computer networking and other technical topics. He writes frequently for the New York Times, Computerworld, InformationWeek, eWeek, Information Security and other IT-related publications. He is a frequent speaker at many industry events, and writes blogs and records podcasts on numerous technical subjects. He lives in St. Louis, Mo., and can be reached at david (at) strom (dot) com.
OVERVIEW
Something wrong is happening on your network. Call it human nature or simply a few bad apples, but unless your organization is miraculously different from all others, someone is leaking information, someone else is dabbling in porn, and someone else is probably doing a handsome business on eBay—on one of your servers.
Your organization has policies about this—and your industry may have regulations that pertain, as well. You need to ensure these policies are complied with—or you need to collect evidence to take action when they’re not.
When you suspect something is wrong, do you have the means to conduct an investigation? How do you collect evidence—digital evidence—when there are so many channels of communication (email, Web mail, IM, etc.), and so many places to look on your network?
Time for network forensics.
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November 28, 2007
Cornell University Weill Medical College on WildPackets
“OmniPeek gives us the ability to troubleshoot and monitor quickly and effectively. It's also a gorgeous tool for securing our network and detecting network attacks.”-- Dr. Steven M. Erde, Chief Security Officer and Senior Director of the Office of Academic Computing, Cornell University Weill Medical College
Customer Profile - The Weill Medical College of Cornell University, located in New York City, is among the top-ranked clinical and medical research centers in the country. The Weill Graduate School of Medical Sciences is part of a large biomedical complex that includes three major medical centers in the region. Cornell's faculty includes a handful of Nobel laureates and the University, in addition to offering degrees in medicine, offers Ph.D. programs in biomedical research, education, and patient care. The Weill Medical College is divided into 20 academic departments: seven focus on the sciences underlying clinical medicine and thirteen encompass the study, treatment, and prevention of human diseases and maternity care. In addition to its affiliation with New York Presbyterian Hospital, Weill Medical College and Graduate School maintains major affiliations with Memorial Sloan-Kettering Cancer Center, Hospital for Special Surgery, and with the metropolitan-area institutions that constitute New York Presbyterian Healthcare Network.
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October 24, 2007
bet365 on WildPackets
“Our other monitoring tools were able to alert us to the high level of traffic, but it was OmniPeek that allowed us to identify the root cause.”-- Infrastructure Engineer, bet365
Customer Profile - bet365 is the internet and telephone betting division of the bet365 Group Limited, one of the UK's leading betting and gaming groups. The group has held a UK license since 1974 and now has over 600 employees. The bet365 Group Limited operates a 24/7 customer contact centre and a thriving internet operation (based in Stoke-on-Trent), where they service over 900,000 customers in 140 different countries. The website is available in a wide range of languages with a comprehensive customer service for each and every one.
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September 25, 2007
Baxter Regional Medical Center on WildPackets
“Providing high-availability services on our network requires fast, easy-to-use, diagnostic tools that allow rapid isolation of specific types of traffic for detailed analyses. The Omni³ distributed platform allows me to diagnose traffic in every segment of our network without leaving my office.”-- David Kelly, Network Manager of Baxter Regional Medical Center
Customer Profile - Baxter Regional Medical Center delivers state-of-the-art patient care to 14 counties across two states (northern Arkansas and southern Missouri). This 235-bed tertiary care facility occupies 500,000 square feet of space and employs more than 1,200 individuals and over 500 volunteers. The employees, volunteers and medical staff strive to deliver quality patient care with available infrastructure, systems and financial resources.
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August 21, 2007
Smart City Networks on WildPackets
“Even with the largest CES yet, WildPackets’ OmniAnalysis Platform and the creative expertise of their VAR Oasys resulted in the most acceptable CES to date in proactive analysis, response time, scalability, and innovative solutions on the fly.”-- David Langford, Vice President of Technology, Smart City Networks
“WildPackets has been a leader in the industry for quite some time, and they continue to develop products with more features and new troubleshooting capabilities ... Their real-time Expert analysis is phenomenal! It is easy to use, intuitive, and a key component. I can get someone rolling on it quickly, with a useful outcome.”
-- Ronald Shaul, Director of Technology Development, Smart City Networks
Customer Profile - Smart City, headquartered in Lake Buena Vista, Fla., is a leader in advanced telecommunications and entertainment services throughout Central Florida. The company provides voice, high speed Internet, and video services to many local communities and to nearly 30,000 hotel rooms, supplying leading-edge telecommunications to their customers.
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July 31, 2007
Goodyear on WildPackets
“With the OmniPeek console, I can interact with multiple remote engines using the same interface. I can look at wireless, I can look at Gigabit, and I can look at regular Ethernet without having to use three different products. ... OmniAnalysis Platform is the only analysis package that will let us look at the packets live while we’re tracing problems.”-- Steve Roberts, Senior Network Analyst, Goodyear Tire & Rubber Company
Customer Profile - Goodyear manufacturers and markets tires, several lines of belts, hose and other engineered rubber products for the transportation industry and various industrial and consumer markets, as well as rubber-related chemicals for various applications. Goodyear operates more than 90 plants in 28 countries, employs more than 75,000 associates around the world and in 2006, posted net sales of $20.3 billion.
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