Transportation
May 08, 2008
AirTran Airways on Lancope
“[Lancope’s] StealthWatch performed so well during our evaluation that we did not pursue trials with any other NBA products”-- Michelle Stewart, Manager of Data Security, AirTran Airways
Customer Profile: AirTran Airways, a Fortune 1000 company, offers passengers more than 700 affordable, daily flights to 56 destinations throughout the United States. The airline is the second-largest carrier at its hub, Hartsfield-Jackson Atlanta International Airport, and one of America's largest low-fare airlines. With more than 8,900 friendly Crew Members and free online booking, AirTran Airways makes travel both pleasant and convenient. The airline flies America's youngest all-Boeing fleet, composed of the fuel-efficient Boeing 737-700 and 717-200 aircraft. AirTran Airways was also the first to install XM Satellite Radio on a commercial aircraft and the only airline with Business Class seating on every flight.
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March 04, 2008
NetJets on OPNET
“Using Insights, which make the rich [ACE Live] metric set available to all skill levels, my less technically-sophisticated help-desk personnel can resolve a much higher percentage of network problems without kicking them upstairs. That leaves my high-level network engineers free to focus on ‘meatier’ projects that advance our bottom line.”-- Eric Bishop, Senior Network Engineer, NetJets
Customer Profile - NetJets Inc., formerly Executive Jet, Inc., was founded in 1964 as the first private business jet charter and aircraft management company. The NetJets program was created in 1986 by Richard Santulli, the Chairman and CEO of NetJets Inc. as the first fractional aircraft ownership program. In 1998, after being a NetJets customer for three years, Warren Buffett, Chairman & CEO of the Berkshire Hathaway company, acquired NetJets Inc.
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January 29, 2008
CN Railroad on Netscout Systems
“Our business operates in real time with extensive automation, so we depend heavily on the corporate network remaining responsive. The number of remote sites and distinct classifications of business services we monitor requires a reliable and highly granular network monitoring system. The nGenius System gives us the visibility we need to serve our user base and keep mission-critical business functions running at high efficiency.”-- Senior Network Engineer, Telecom Engineering Team, CN
Customer Profile - CN, Canadian National Railway Company and its operating railway subsidiaries, spans Canada and mid-America, from the Atlantic and Pacific oceans to the Gulf of Mexico, serving the ports of Vancouver, Prince Rupert, B.C., Montreal, Halifax, New Orleans, and Mobile, Ala., and the key metropolitan areas of Toronto, Buffalo, Chicago, Detroit, Duluth, Minn./Superior, Wis., Green Bay, Wis., Minneapolis/St. Paul, Memphis, St. Louis, and Jackson, Miss., with connections to all points in North America.
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November 16, 2007
ARC on Tealeaf
“Tealeaf’s customer experience data has become a common language at ARC. From customer service and the development team, to product management and the executive staff, Tealeaf provides the common thread in how we talk about servicing our customers better.”-- Michael Tarajos, Customer Experience Management Lead, ARC
Customer Profile - Airlines Reporting Corporation (ARC) is an airline-owned company providing ticket distribution, as well as reporting and financial settlement services for over 150 air and rail carriers, and more than 20,000 ARC-accredited travel agencies and corporate travel departments in the United States, Puerto Rico and the U.S. Virgin Islands. Processing over $77 billion in transactions annually, and with thirty-nine months of transaction data depositories accessible online, ARC is the hub for travel settlement and data solutions.
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October 17, 2007
Frontier Airlines on Network Physics
“But it Now! With NetSensory my staff is far more productive and spends far less time fire-fighting, so they have more time for the projects that advance our corporate objectives. We've got a better handle on our SLOS, can better demonstrate our contribution to the business, and just generally have better control over the network.”-- Geri Carolan, Director of IT Infrastructure, Frontier Airlines
Customer Profile - Currently in its 14th year of operations, Frontier Airlines is the second-largest jet service carrier at Denver International Airport, employing approximately 6,000 aviation professionals. With 60 aircraft and one of the youngest Airbus fleets in North America, Frontier offers 24 channels of DIRECTV® service in every seatback along with 33 inches of legroom in an all coach configuration. In conjunction with its regional jet fleet, operated by Horizon and Republic Airlines, Frontier offers routes linking its Denver hub to 61 destinations including 52 U.S. cities in 32 states spanning the nation from coast to coast, seven cities in Mexico and two cities in Canada.
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September 12, 2007
US Airways on Netscout Systems
“In the highly competitive arena of online travel booking, every second of responsiveness in the Web site counts. The root causes behind application slowdowns can be complex, making a quick diagnosis impossible unless you have a detailed understanding of what is running in the network links surrounding the site. With NetScout’s nGenius Performance Management Solution, we can see beyond high-level utilization stats provided by most tools to observe and immediately analyze the utilization of every application within a link, on either side of a network device. This allows us to quickly separate a network fault from a system or application fault. Without a doubt, NetScout provides the most complete picture for diagnosing networked application performance.”-– Sr. Manager of Network Operations, US Airways
Customer Profile - US Airways, following its merger with America West Airlines, is the fifth largest domestic airline, employing more than 35,000 aviation professionals operating 3,800 daily flights to 234 communities in the United States, Canada, Europe, the Caribbean and Latin America. US Airways’ Web site generates more than $7 million in revenue per day on average, in addition to receiving millions of hits from customers checking flight schedules or conducting advance check-in.
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