Earlier this year I was asked by Fluke Networks to create a series of webcasts to simply educate analysts on troubleshooting tips and tricks using the OSI model. I was so excited since they allowed me to concentrate on troubleshooting methodology.
Before you start moaning and groaning about the OSI model and how useless you think it is, let me explain. Having something to reference is invaluable even if it isn't the OSI model especially when its 2 am on a Sunday and you are at your wits end.
I always say the tools are irrelevant if you dont have the skills to use them. A good example is referencing a simple hammer and a bag of nails. I'm sure everyone has these tools in their garage somewhere, but having them doesn't guarantee you can frame a house properly.
I've met thousands of analysts over my career and I would say the majority of them have had to figure out what methodology works for them and always appreciate another perspective to troubleshooting.
In these quick mini scenarios I share how I address a client complaint and what I looked for.
Hope this helps and I will post other topics in future posts.