Assessing and managing the VoIP network presents an entirely unique challenge from monitoring traditional data applications. As an example, there is a significant difference between an email taking 15 seconds to be sent and a garbled VoIP phone conversation.
Common challenges include:
- Managing an infrastructure where VoIP can live with other applications harmoniously, is challenging at best without full visibility into the performance of both with the goal of optimizing the end-user experience.
- Identifying not just when, but where, VoIP degradations are occurring.
- Traditional VoIP monitoring tools rely on endpoints to report call quality—limiting troubleshooting effectiveness right from the start.
Zack Belcher is a product manager with Fluke Networks and has worked in network and application performance monitoring for over 8 years, across multiple vendors in the industry. He holds bachelor’s degree in Computer Engineering from Schaefer School of Engineering and Science at Stevens Institute of Technology. Zack resides in Austin, Texas.
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