Government & Non-Profit
April 30, 2008
City of Oslo on Compuware
Customer Profile - The City of Oslo is the largest employer in Norway. Thousands depend on the city to provide services, such as welfare, social security, healthcare and childcare. Outages in the applications that run the city’s services are extremely visible and often have life-or-death importance. The city takes a proactive approach to service management, aligning with its service providers to ensure the highest level of service. Vantage has become the framework of choice for guarantying service levels with the city mandating its use by service provider. Because both parties have the same frame of reference for the health and performance of the applications, they are working together to solve business problems, not debating over disparate metrics.
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December 11, 2007
Merced Superior Court on Mirage Networks
“I cannot begin to thank … all of the people who assisted me, (including) the great people at Mirage, who installed their Mirage NAC appliance and just ROCKED those hackers & viruses. Their device, to say the least, is just amazing, and scary in how good it worked.”-- Tony Ortiz, Court IT Manager, Merced Superior Court
Customer Profile - Each of California's 58 counties has its own superior court, which adds up to a total of 58 Superior Courts of California. The Superior Courts have general jurisdiction over all civil and criminal matters, with the exception of certain limited areas like workers' compensation where original jurisdiction is reserved by statute to government agencies. Merced County is a county located in the Central Valley of the U.S. state of California, north of Fresno and southeast of San Jose. As of 2000 the population was 210,554. The county is named after the Merced River.
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November 26, 2007
Singapore National Library Board on Guardium
“Our servers are meant for Internet users, library users, and corporate users, in addition to the trusted user (for example, a system administrator) who may inadvertently or maliciously manipulate data. Web-app firewalls and scanners watch HTTP traffic, but they do not address database communications from traditional client-server applications or the SQL command line (for instance, SQL*Plus in Oracle). Guardium’s SQL Guard – an intelligent, real time database security monitor – was able to inspect data streams, detecting and preventing inappropriate activity.”-- Mr. Sung Kuan, Senior Manager, Technology Solutions and Governance, National Library Board, Singapore
Customer Profile - The Singapore National Library Board (NLB) was established on 1 September 1995, to spearhead the transformation of library services in Singapore in the Information Age. NLB’s mission is to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. It sees itself as an inspiring beacon of lifelong learning, bringing knowledge alive, sparking imagination and creating possibility for a vibrant and creative Singapore.
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November 20, 2007
Army DOIM on Netscout Systems
“The nGenius Solution gave us the proof we needed to remove the onus from the network team and put it back on the application team ... We've fixed two big problems in a very short time. Now we're cooking up new things to do with it every day!”-- Senior Network Engineer, Army Contractor
Customer Profile - The stated mission of the US Army Directorate of Information Management (DOIM) is to provide secure, reliable, responsive service in information resources and information technology to multi-component forces, fully supporting all Army bases and installations.
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September 18, 2007
UK Police IT Organisation (PITO) on Network Critical
“Using the Network Critical TAPs is simplicity itself.”-- Ken Mann, Network Security Manager, PITO
Customer Profile - Police Information Technology Organisation (PITO) of the United Kingdom was created in 1998 to deliver state-of-the-art information technology to the police and other branches of the criminal justice system to combat modern-day crime. Specifically, PITO's aim is to reduce crime and to administer justice more effectively by providing information and communication technology solutions, either directly or through contracts with suppliers. The organisation also has a role across other areas of policing, including major civil emergencies such as terror attacks, train crashes or floods.
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September 17, 2007
Swiss Post on Network Physics
“For Swiss Post, NetSensory has proved to be a superb troubleshooting tool that saves us a lot of time and effort. Its clarity of presentation has improved our relationship not only with our internal customers, but with our network provider as well.”Stephan Badertscher, IT Engineer, Information Technology, Swiss Post
Customer Profile - Swiss Post (French: La Poste Suisse, Italian: La Posta Svizzera, German: Die Schweizerische Post) is the postal service of Switzerland. It is a public company owned by the Swiss Confederation and is the country's second largest employer. Swiss Post is more than just a post office. The nearly 55,000 women and men of Swiss Post ensure the daily delivery of 13 million letters and half a million packages, making sure these arrive punctually in homes and businesses. Swiss Post handles mail, goods and logistics, financial services, and even passenger traffic — bus service in Switzerland. And Swiss quality knows no borders. Swiss Post International (SPI), a subsidiary of Swiss Post, is based at 27 locations in Europe, Asia and the USA. SPI offers a bulk mailing service for letters in Switzerland and abroad, and has also partnered internationally to deliver customs clearance, parcel post, courier and express services, ensuring that its customers have speedy access to a truly global distribution network.
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September 7, 2007
Florida SBA on Managed Methods
“We like JaxView for its ease of deployment and return on investment especially for a small organization like ours. We now have more visibility on how our Web service environment is behaving in production and I expect we will utilize more of Jaxview's enterprise features in the future as our SOA infrastructure continues to grow.”-- Greg Mathes, Florida State Board of Administration
Customer Profile - The Florida State Board of Administration (SBA) is a constitutional entity of Florida state government that provides a variety of investment services to various governmental entities. The FSBA manages some 25 trust funds and pension plans used for the benefit of state employees and residents including the Florida Retirement System Pension Plan, the Florida Hurricane Catastrophe Trust Fund, and the Department of Lottery Funds, among other funds.
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August 16, 2007
McCarran Airport on Guardium
“Prior to deploying SQL Guard, our DBAs spent three to five hours a week digging through logs and monitoring real time access to the databases. We now spend a few minutes each week reviewing SQL Guard reports ... With SQL Guard, we are alerted immediately of any issues and we can handle them before they become problems. In this day and age, that is a vital advantage.”-- Phillip Murray, DBA OCP and Departmental System Administrator, McCarran International Airport
Customer Profile - Serving Las Vegas and the surrounding area, McCarran as well as other general aviation facilities in the Clark County Airport System are owned by the County and operated under the direction of the Board of County Commissioners, the County Manager and the Director and Deputy Director of Aviation. In 2006, McCarran ranked eleventh in the world and sixth in the United States for passenger traffic, with 46,194,882 passengers passing through the terminal. Also, the airport ranked fifth in the world for aircraft movements (up from seventh in 2005), with 605,046 takeoffs and landings. McCarran Airport is unique in that it has more than 1,300 slot machines throughout the airport terminals.
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August 2, 2007
American Heart Association on NetQoS
“SuperAgent was able to break down end-user response time into network, application, and server components, making it easier to pinpoint the exact location of a problem.”-- Martha Young, Director of Infrastructure Solutions, American Heart Association
Customer Profile - Six cardiologists formed the American Heart Association in 1924. Their goal was to improve public and medical awareness during a time of “almost unbelievable ignorance about heart disease,” said Dr. Paul Dudley White, one of the founders ... the rest, as they say, is history. Today, AHA is a non-profit global organization with over $1 billion liquid assets and annual income/support of nearly $700 million.
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