Food, Travel & Leisure
March 21, 2008
Intercontinental Hotels Group on OPNET
“ACE is easy enough to use that even a novice can leverage it to identify problems that would ordinarily require considerable expertise to uncover. Because of ACE every member of my team can make valuable contributions with half the effort.”-- Gary Abbott, Network Capacity Planner, Intercontinental Hotels Group
Customer Profile - With over 3,600 hotels in nearly 100 countries, Intercontinental Hotels Group (IHG) serves more than 120 million guests a year at their Intercontinental Hotels, and other hospitality brands such as Crowne Plaza, Holiday Inn and Candlewood Suites. The hotels are administered centrally from Atlanta, GA. IHG use OPNET regularly as part of an extensive application certification process, as well as for capacity planning and troubleshooting requirements.
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March 17, 2008
Mohegan Sun Casino on Netscout Systems
“Reducing a four-hour down time to one-hour down time is worth a minimum of $400K to Mohegan. Time and again NetScout has come through for us, giving our customers a quality – and dependable gaming experience.”-- Jake Star, Vice President of Computer Services, Mohegan Sun Casino
Customer Profile - Mohegan Sun is a resort and casino located in Uncasville, Connecticut and is the world's second largest casino. It is located on 240 acres (1.0 km²) along the banks of Thames River. It is at the heart of the scenic foothills of southeastern Connecticut, where 60 percent of the state's tourism is concentrated. It features the Mohegan Sun Arena, home of the state's only major-league professional sports team, the Women's National Basketball Association's Connecticut Sun, and is the home of New London's WMOS FM radio station. The casino contains 6,200 slot machines, 300 gaming tables including blackjack, craps, roulette, Caribbean stud poker, keno and baccarat. The race book offers live horse or greyhound racing from around the U.S. as well as from Australia and England. It also offers wagering on Jai-alai from Florida.
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March 14, 2008
Discovery Communications on Coradiant
“Automatic problem identification makes IT more effective because it eliminates the noise, amplifies the signal and identifies the real issues.”-- Patrick Gardella - Director of Online Architecture, Discovery Communications LLC
Customer Profile - Discovery Communications is the number-one nonfiction media company reaching more than 1.5 billion cumulative subscribers in over 170 countries. Through TV and digital media, Discovery's 100-plus worldwide networks include Discovery Channel, TLC, Animal Planet, The Science Channel, Discovery Health and Discovery HD Theater. Discovery Education is the leading provider of video-based broadband educational content in the United States. From its COSMEO homework help website to school services and products reaching 35 million students across the nation, Discovery Education’s mission is to provide effective digital resources to educators, students and families.
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March 10, 2008
AAA East Central on Network Instruments
“Observer is like having an employee on site at all hours to manage the network. We’ve been very satisfied with its capabilities. So far Observer has prevented us from experiencing any downtime.”-- Portia Ulinski, CIO, AAA East Central
Customer Profile - Since its founding in 1902 as the American Automobile Association, AAA is an association of independent clubs that serve as an advocate for the motorist and traveler. It has fought motorists’ legislative battles, protected them against unduly restrictive legislation, and worked against harsh and unjust prosecutions. With more than 48 million members, AAA is well respected for its credibility and integrity and known primarily for providing emergency road service, maps and travel publications. AAA East Central has 56 local offices and 1,500 employees serving the combined area of Pennsylvania, West Virginia, Ohio and New York.
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February 01, 2008
CI Travel on Network Instruments
“So far, Observer's VoIP capabilities has helped cut CI Travel's phone bill by about 25 to 30 percent.”-- Paul Ingram, IT Director, CI Travel
Customer Profile - CI Travel is an employee-owned $170 million travel service company with over thirty-five years of experience providing high quality travel service to government agencies, corporations, and leisure travelers. CI Travel is by far the areaâs number one agency for tours, cruises, and custom travel packaging and has been recognized by both Travel Weekly and Business Travel News as one of the top travel companies in the country. The company has 212 employee/owners at 32 branch offices in 10 states and the District of Columbia.
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October 24, 2007
bet365 on WildPackets
“Our other monitoring tools were able to alert us to the high level of traffic, but it was OmniPeek that allowed us to identify the root cause.”-- Infrastructure Engineer, bet365
Customer Profile - bet365 is the internet and telephone betting division of the bet365 Group Limited, one of the UK's leading betting and gaming groups. The group has held a UK license since 1974 and now has over 600 employees. The bet365 Group Limited operates a 24/7 customer contact centre and a thriving internet operation (based in Stoke-on-Trent), where they service over 900,000 customers in 140 different countries. The website is available in a wide range of languages with a comprehensive customer service for each and every one.
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October 2, 2007
Kayak.com on Coradiant
“I can’t imagine having a big Web site like ours and not having something like this.”-- Bil O’Donel, Chief Architect, Kayak.com
Customer Profile - Kayak.com, a travel search site founded in 2004, provides users with quick access to the broadest range of travel information available. Users get a clean, tailored list of travel options – up to 20 per page – in seconds. Kayak.com allows users to cross-shop between multiple travel sites to get complete information on flights, hotels, car rentals and special packages. The company’s goal is to encourage repeat visits, and become the first stop for all travel needs. But, in order to achieve this level of loyalty, the site must be efficient and available, around the clock. Kayak.com’s revenue comes from small fees generated when a user transfers to a potential booking site. Consequently, ensuring users can access Kayak.com and get where they want to go, every time, is paramount to revenue success.
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September 26, 2007
Aardman Animations on Network Instruments
“No other vendor could touch Network Instruments Observer software for its combination of breadth of functionality and affordability.”-- Howard Arnault-Ham, Head of IT, Aardman Animations
Customer Profile - Aardman Animation has a thriving CGI department and has produced Oscar®-winning films, T.V. commercials, and even music videos, such as Peter Gabriel’s Sledgehammer. The company, based in Bristol (UK) and co-founded and run by Peter Lord and David Sproxton, is a world leader in animation. It produces feature films, television series and television commercials for both the domestic and international market. Their multi-award winning productions are novel, entertaining, brilliantly characterized and full of charm that reflects the unique talent, energy and personal commitment of the very special people who make up the Aardman team. The studio’s work is often imitated, yet the company continues to lead the field producing its rare brand of visually stunning and amusing independent and commercial productions.
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September 5, 2007
Priceline.com on Tealeaf
“I wouldn’t hesitate to recommend Tealeaf to any company that has a web site which is used by consumers, and any company that wants to understand how their sites are being used.”-- Ron Rose, CIO, Priceline.com
Customer Profile - Priceline.com offers products for sale in two categories: a travel service that offers leisure airline tickets, hotel rooms, rental cars, vacation packages and cruises; and a personal finance service that offers home mortgages, refinancing and home equity loans through an independent licensee.
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August 27, 2007
Weather Services on Network Instruments
“All I have to do is pull up the response times and follow the conversation to see if the problem is on our end or whether the customer just has a slow Internet connection. Many times the problem is on the customer’s end. [Network Instruments'] Observer helps me immediately address the situation and provide superior service to our clients.”-- Jeff Larkham, Senior Communications Specialist, Weather Services International
Customer Profile - Weather Services International (WSI) is the leading weather service provider in the world. Many industries depend on WSI for weather reports in order to protect consumers and help re-align business practices. The network supports hundreds of users across the United States and the United Kingdom, many of whom are meteorologists.
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August 7, 2007
Club Med on Network Physics
“The most convincing points during the evaluation were how relevant NetSensory’s measurements were to our problem-solving needs, and the consistently quick response of the interface to data queries when drilling down to find the source of a problem. I was also impressed by how easy it was to use the NP-Director data aggregation appliance: it delivers a view of the global network that looks exactly like any of the local devices.”-- Xavier Albira, Network Engineer, Club Med
Customer Profile - Club Med (short for Club Méditerranée) is a French corporation of vacation resorts found in many parts of the world, usually in highly exotic locations. It is seen by many as having started the all-inclusive resort concept, which is now a popular vacationing style for people of all ages. The Club was started in 1950 by former Belgian water polo champion, Gérard Blitz. The first village opened on the Spanish island of Mallorca and the number of villages increased greatly under the leadership of Gilbert Trigano (Blitz's business partner), from 1963 to 1993, expanding far beyond the Mediterranean sea. As of January 2007, the Club operates 90 villages, in Europe, Africa, USA, The Caribbean, South America, Southern Asia, French Polynesia, and Australia.
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August 1, 2007
Jack-in-the-Box on Network Instruments
“With [Network Instruments'] Observer, instead of throwing bandwidth at our network every time we had congestion problems, we’ve been able to take our existing capacity and make it more efficient.”-- Jim Antoshak, Manager Network Support, Jack in the Box, Inc.
Customer Profile - With over 44,000 employees and serving over half a billion customers in 30 states, Jack in the Box, Inc. is among the nation’s leading fast-food hamburger chains. Founded in 1951, the company operates and franchises over 1,900 Jack in the Box restaurants, over 100 Qdoba Mexican Grill restaurants and also owns about a dozen proprietary Quick Stuff convenience stores.
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