103 posts categorized "Deep Packet Inspection" Feed

Troubleshooting a Cloud Problem with Wireshark (by Paul Offord)

The slowly growing interest in Cloud Computing that started ten or so years ago is turning into a stampede.  Most of our customers at Advance7 have strategic plans to migrate many systems to a cloud platform, and many have already started the journey.

Cloud application topology

In fact, we too have migrated all of our systems into AWS and Azure, containerising many of them in the process. But here's a concern we shared with our customers:

"Will we have enough visibility to troubleshoot performance and stability problems once we have migrated our systems?"

It's a good question.  We don't want to discover that the whole environment is opaque, just when we need to troubleshoot a serious problem.  We satisfied ourselves that we could get the data we needed to maintain our systems.  We found that we could get a lot of information from the Application Load Balancers, and we configured continuous packet captures to record traffic between the tiers of our systems.  Just as well as a couple of months ago we hit a performance problem with the TribeLab Community website.

I managed to record the actions of our Performance & Stability Engineers as they used AWS CloudWatch and Wireshark to investigate the problem.  I pulled together screenshots, video clips and other information to produce a short video case study …

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No visibility in the GDPR era, be ready for BIG fines! (by Derek Burke)

No visibility in the GDPR era, be ready for BIG fines!

Legal problem!!! -

As of May 25, 2018 the EU General Data Protection Regulation (GDPR) went into effect.  GDPR requires compliance for any company interacting with persons in the EU and enforces strict standards on data handling and extremely fast responses to breaches of Personally Identifiable Information (PII).  Failing to fulfill these requirements can have dire consequences with fines ranging from a minimum €20.000.000,00 to 4% of a company’s gross annual earnings.  The demands that the GDPR places upon an organization are not only daunting but can seem insurmountable. 

Get Visibility #1

First steps - The first step -  a data flow and dependencies map to identify:

  • Data items (e.g. names, email addresses, records);
  • Formats (e.g. online data entry, database);
  • Transfer and sharing methods of data;
  • Locations where data is stored and needs protection inside and outside;
  • Who is connected to who and who has what information – via the network!

Technical problems – bullets best on how to gain visibility to solve above main issues!

i.e. – access – Full visibility, filtering on databases to see who has access, servers where data is stored, who has access, apps that share data, ..etc

NO BLIND SPOTS! On-site or Remote  Remote visibilityKey performance indicators from mobile probe panel

 

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LMTV LIVE | Improving Packet Analysis with Synthetic Testing (with Steve Brown and Ward Cobleigh)

LIVE EVENT START TIME : Wednesday, May 16th, 2018 9:30 AM PST

AlterEgoQuiz_LMT200Whether troubleshooting basic user complaints or trying to determine performance in the cloud, the challenges are the same in determining:

  • Where to begin troubleshooting?
  • Is it the network, application, client, server, or now cloud?

We’ll join with experts from Viavi product manager Ward Cobleigh and solutions director Steve Brown to discuss how to use synthetic testing to improve troubleshooting with packet analysis. In this edition of LMTV, we’ll focus on:

  • Extending visibility to the network edge, public cloud, and remote users
  • Confirming issue domain gets to root cause faster

We’ll also run through Viavi’s newest cloud NPM service ObserverLIVE showing troubleshooting examples for the public cloud, distributed architectures, and constant network firefighting scenarios. In the meantime, you can learn about free trials of the service at: www.ObserverLIVE.com


IoT: Tesla Model S Remote Control (by Jonathan Whiteside, Darrin Roach and Paul Offord)

With the proliferation and expansion of wireless technologies, it is now becoming commonplace for vehicles to be connected to the Internet for numerous reasons, such as website access, telematics and always connected emergency services.

Tesla Motors is very much at the forefront of the ‘Connected Vehicle’ revolution, producing vehicles with ‘always on’ connectivity through 4G LTE and WiFi.  This gives the driver features such as Google Maps navigation, web access and Spotify.

Tesla_control

It also allows remote operation features such as climate control and charge port opening/closing, as well as providing an instant view of battery charge levels.  All these features can be readily accessed from a mobile phone app or desktop app on a PC.

The objective of this experiment was ...

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LMTV LIVE | How to Improve Network Troubleshooting (with Keith Bromley and Bill Coon)

With Paul Offord of Advance7 hosting, Keith Bromley from Keysight Technologies (formerly Ixia) and Bill Coon from Riverbed will be talking about how to use network visibility to improve troubleshooting.

According to an Enterprise Management Associates report (Network Management Megatrends 2016), IT teams already spend around 36% of their daily efforts on reactive troubleshooting efforts. In addition, pressure can increase exponentially on IT personnel as problem resolution time increases, since it directly correlates to network and application slowness and downtime. There is a new LMTV event happening on February 21, 2018. Keith Bromley from Keysight Technologies (formerly Ixia) and Bill Coon from Riverbed will be talking about how to use network visibility to improve troubleshooting. According to an Enterprise Management Associates report (Network Management Megatrends 2016), IT teams already spend around 36% of their daily efforts on reactive troubleshooting efforts. In addition, pressure can increase exponentially on IT personnel as problem resolution time increases, since it directly correlates to network and application slowness and downtime. 

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