Protocol Analysis, Data Recorder, CALEA, Lawful Intercept, Application Performance, User Experience, Industrial Ethernet, Data Loss Prevention, Deep Packet Inspection, NetFlow, SOX, HIPAA and PCI Compliance, Switching and Routing, Forensics, VoIP, IPTV ... etc.
Let's say that we've used network tracing to narrow down a slow response time problem to a Windows application server. That's great, and perhaps we have everything we need to go to the application support team, but maybe, just maybe, the cause of the problem is in the supporting infrastructure. We can use perfmon to check for overload but it would be nice to go a bit further.
Process Monitor can give us another level of visibility. We can analyse the way an application is using the system resources such as the registry and the file system, and measure associated delays. Best of all this is a Microsoft tool that is completey free of charge.
The challenge for a Unified BSM IT Monitoring Solution.
According to Gartner, Inc., there will be nearly 26 billion devices on the Internet of Things by 2020 and like the universe, its expanding and at an ever increasing rate. IT departments are being impacted with the same phenomena in that it’s expected to seamlessly monitor and manage evermore devices of ever-increasing variety and complexity.
How can IT Departments meet the three main challenges:
Complexity – The Network, Applications, Systems and Data are not getting simpler
Coverage – Total coverage of all systems, applications, data, legal issues… etc.
Change – Networks, Data, needs, influences… etc. are changing faster day by day
Most salesmen mistake a first meeting with customers as an invitation to recite verbatim a laundry list of their product's feature sets from data sheets. My experience is that customers already have a pretty good idea of what you can do for them. Otherwise you won't even be in their conference room.
So the best first impression is to convince them that you understand their problem. In fact, a winning strategy is to always present real-world use cases so that your customers understand that they are not alone, they face the same problems that their competitors face and they can start to prepare an argument to their bosses and be your champion.
This week we invited +Marty Pejko back as a panel member. Marty has 15 years experience working for the IT industry. Besides +CenteritySystems, Marty has worked for a number of successful startups including Guardium (acquired by IBM) and Network Intelligence (acquired by EMC/RSA). Today, Marty shared with us common problems that he have seen among his enterprise customers, some of which are historical and some of which are due to more recent developments.