City of Oslo on Compuware

Customer Profile - The City of Oslo is the largest employer in Norway. Thousands depend on the city to provide services, such as welfare, social security, healthcare and childcare. Outages in the applications that run the city’s services are extremely visible and often have life-or-death importance. The city takes a proactive approach to service management, aligning with its service providers to ensure the highest level of service. Vantage has become the framework of choice for guarantying service levels with the city mandating its use by service provider. Because both parties have the same frame of reference for the health and performance of the applications, they are working together to solve business problems, not debating over disparate metrics.

Vendor Profile - Compuware Corporation maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Compuware's 2006 sales was $1.2 billion.

Customer: Asmund Vikeness, City of Oslo

Situation: Deliver on service level agreements with end users.

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