“Using TrueSight for 3 weeks ... gave us a 35% increase in performance.”-- Steve Davis, Vice President of Product Services and Technology, Hire.com
Customer Profile - From the beginning, Hire.com solutions were built for recruiters by recruiters. Hire.com (acquired by Authoria) has become the market leader with customers such as FedEx, Boeing, Allianz, BP, AT&T, Prudential, Charles Schwab, Raytheon, Southern Company, Royal Caribbean Cruise Lines, Reuters, and many more. For the past two years, Hire.com was ranked #1 by its clients in customer satisfaction according to the annual surveys performed by the Electronic Recruiter Exchange. Hire.com has been named “top ten product of the year” three times by HR Executive Magazine.
Vendor Profile - Coradiant brings understanding to online user performance with market leading User Performance Management products. Coradiant's Real-User Monitoring equipment gives web operations teams the real-time insight into user experience that they need to find and fix problems quickly, and Performance Analytics turns detailed web transaction data into intuitive, real-time visualizations that are relevant across the entire organization. Coradiant's award-winning Real-User Monitoring and Performance Analytics products are the first choice for customers in all online market segments.
I N D U S T R Y
Recruiting
C H A L L E N G E
Hire.com wanted to maximize the service levels provided through their Web site and assist customers in increasing Web transaction performance.
W H Y * R E A L - U S E R * M O N I T O R I N G ?
Hire.com needed to monitor performance levels and determine user satisfaction in real time, as well as learn about potential bottlenecks.
S O L U T I O N
Hire.com implemented a real-time Web transaction monitoring solution that looks at every single Web transaction for every user, discovering where performance issues exist and pointing out the root cause of performance bottlenecks.
K E Y - B E N E F I T S
Hire.com benefits from much faster problem resolution. Hire.com gained a distinct competitive advantage by providing detailed performance management data to its customers. Hire.com knows instantly of Web transaction and performance problems and quickly alerts clients if the problem exists on their end.
Hire.com transforms Web performance Monitoring process with TrueSight
Hire.com gained immediate value from TrueSight, and a rapid payback of their investment. The Web transaction performance data found uniquely in TrueSight pointed out information to Hire.com’s production management team that allowed for a usability change that had a 35% increase in performance impact, according to Steve Davis, Hire.com’s VP of Product, Services and Technology.
“In less than a week Coradiant’s TrueSight gave us an entirely new insight to our application usage and end user performance,” said Steve Davis, Hire.com’s VP of Product, Services and Technology. “Our entire way of measuring our scalability has now changed through the use of TrueSight and has provided us a competitive advantage in our market place with regards to end user performance and measurement.”
TrueSight is now the Web performance measurement tool of choice for Hire.com’s customer support group, allowing first level support to quickly determine on what side of the firewall the root cause of a Web performance problem or error is occurring. This has greatly reduced the time to resolve performance and error-based issues and has given Hire.com’s customers a higher level of support satisfaction.
TrueSight is the first real-time, real-user Web monitoring appliance to provide accurate, detailed information on the performance and integrity of business applications - in real time - exactly as 100% of users experience them.
“We have been able to tie our operations management and alerting system to TrueSight giving us early warnings into key components, servers and or customers that may be experiencing problems in real-time,” continued Davis.
“TrueSight eliminates the blame game concerning application performance and puts the focus on fact based analysis that quickly points problem solving in the direction needed to resolve issues that are affecting our customer’s end user experience.”
“TrueSight is now a key part of our operations management scorecard by giving us new insight to cost per customer and usage impact metrics for our product management and development teams”
“TrueSight enables Hire.com to provide detailed performance management data to our customers, giving us a distinct competitive advantage.”
Hire.com gained a view of actual user performance that is not available form any other source.
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