KDDI on AuriQ Systems

“A single RTmetrics system can serve a large number of websites without dealing with log-files that spread over many different servers. It reduces operation and maintenance work significantly.”

-- Mr. Sugita, Manager of IP Application Group, KDDI Corporation

Customer Profile - KDDI is Japan's 2nd largest communications carrier and is the only Japanese information and communication company that comprehensively provides all manner of communication services, from fixed to mobile and from voice to data. KDDI aggressively works towards realization of the coming Ubiquitous Network Society through its ability to develop leading-edge fixed and mobile communications networks and services to support them and through the ability to carry out technical R&D at a level unsurpassed anywhere. One fast growing business provided by KDDI is co-location and hosting services to corporate customers, which is geared towards small and mid-size corporate customers. KDDI currently has over 20,000 clients.

Vendor Profile - AuriQ Systems is a leading provider of Web Analytics and Network Performance Management solutions. Founded in 1996, AuriQ's goal is to help their customers gain visibility into the key performance indicators critical to the success of their web business. Their products help enterprises, data centers, and e-businesses succeed by increasing revenue and reducing operation costs. More than 200 global enterprises including Time Warner Cable, Epson, Disney, Honda, Terra-Lycos, NTT, KDDI, and Fuji-Film have chosen AuriQ solutions to power their business.

KDDI is one of the strongest brands in the industry.

KDDI's service is chosen by its corporate customers because of its high quality and reliability. In order to maintain and to continue improving their brand, KDDI is constantly looking for opportunities to provide value-added services to their customers, beyond its physical capabilities. KDDI chose AuriQ's RTmetrics because of its real-time analysis capability, scalability, and its lack of need for log-files which enabled them to offering a new web analytics service to their hosting customers.

Challenge

Before implementing RTmetrics, KDDI hosting service had been providing a log-file tool to their customers who want to analyze traffic to their website. However, many customers were asking for a more powerful and easier to use analysis solution. With more than 20,000 customers and still growing rapidly, it was getting more time consuming and expensive to process log-files as the number of hosting customers increased and traffic to each website increased. In addition, many customers desired to have a daily report no later than 9 a.m. every morning. It was becoming impossible to offer such a service to the large number of customers in an affordable manner.

Solution

KDDI had evaluated all kinds of possible solutions to satisfy their customers' needs and eventually chose RTmetrics because of its real-time analysis capability, scalability, and its lack of need for log-files.

Mr. Sugita, manager of IP application group in KDDI, said that “RTmetrics is very easy to install, operate and simple to use. A single RTmetrics system can serve a large number of websites without dealing with log-files that spread over many different servers. It reduces operation and maintenance work significantly.”

Results

Mr. Tomimatsu, manager of solution service development group in KDDI, said that “In less than 2 months since we started offering the new web analytic service using RTmetrics, over 650 customers have signed up for the service. As RTmetrics is very easy for our customers to use, we have had no claims or support requests from our customers. We feel confident that our customers are very satisfied with this real-time analytic solution. Hosting service is already a commodity. You cannot retain customers if you do not provide a difference. We now have yet another difference.”

“KDDI has many other services such as E-commerce solutions and hosting for RTmetrics to improve their service value. We now have a good internal reference to this non-conventional solution.” Mr. Sugita said.

Continue reading other LoveMyTool posts on AuriQ Systems »